I had the absolute pleasure of working with Bassan for the last two years, and I must say that my experience was nothing but exceptional.

At the heart of the team I worked directly with was the very talented and committed UX team from Bassan who truly elevated the entire project. It was clear to me from the very start that they took the time to understand our unique needs and objectives and ensure that they were aligned with our vision. I think their attention to detail based on user-centered design principles in combination with an understanding of the entire customer flow and journey throughout was a key aspect that made the collaboration and communication between us so effective and easy.

Working for a company with a very strong culture, it’s very important for me that the values match when collaborating. I can truly say that this partnership and collaboration with Bassan was a breeze. They were open to feedback, eager to listen to our ideas and concerns, and quick to incorporate any necessary changes. I understood soon that the agency cared, about me as the customer as well as the user of the tool and experience we together created. That sense of partnership was invaluable for the project.

In summary, working with Bassan and their exceptional UX designers was an absolute delight and has left a lasting mark on our product. I cannot recommend them enough. If you’re seeking a research & design agency, with a stellar UX designer team, you need not look any further. They are, without doubt, one of the best in business.

The entire EPSI team had a genuine pleasure working with your team. Your expertise in UX significantly contributed to our software development project, both in the actual creation of the mockups and in their validation with our users.

Our team has learned a great deal from you, and I am confident that our web platform will provide a user-friendly and enjoyable experience. Together, we have been the architects of it. I sincerely thank you for that.

We have used Bassan's services on several occasions when Le Panier Bleu was a non-profit organization (NPO). During this period, we required monitoring of websites promoting local purchases as well as the visitor experience.

Bassan also assisted us in various updates to the transactional portion of the Panier Bleu website after it came under private company management.

One of Bassan's strengths is its attentive customer service. As clients with a mission, we must effectively express our needs, and Bassan demonstrated their attentiveness by asking the right questions to clarify our expectations, allowing them to achieve the results we were seeking.

Another of Bassan's strengths is its ability to deliver results that are both understandable and actionable. Working continuously with them enabled us to evolve the Panier Bleu solution while avoiding costly missteps.